Homeserve Terms and Conditions
The main terms and conditions for Homeserve’s policies are outlined below. For full details, and the extended terms and conditions, see the Homeserve site and the policy that you receive.
Who is eligible to apply?
All homeowners are eligible to apply, unless the property is a mobile home, bedsit, in multiple occupancy or is used for commercial purposes, in which case the property can’t be covered. Council and Housing Association tenants will not need this service and private tenants are advised to check with their landlord before applying.
What is covered?
If you suffer a breakdown of your domestic gas boiler and/or associated controls, you are covered for call-out, parts, labour & VAT. Your policy covers the repair of your gas fired central heating boiler (excluding warm air and LPG heating systems). The maximum permissible output of your domestic gas fired boiler under this cover is 60kW.
What is not covered?
You will not be covered for problems caused by failure of the external public services to the property. The policy does not cover the cost of replacement or repair where the boiler is beyond economical repair. On occasions where a boiler is found to be beyond economical repair (where the cost of repairs exceeds the current value of the boiler) a £200 cash contribution will be given towards the cost of a new gas boiler.
When will I be covered?
Your policy starts the day your application is processed. To prevent claims on pre-existing problems and to keep premiums low, there is a period of 28 days where you will not be covered, giving you 11 months’ cover in your first year.
Who provides Gas Boiler Breakdown Cover?
The insurance policy is provided and underwritten by Inter Partner Assistance SA, The Quadrangle, 106 – 118 Station Road, Redhill, Surrey, RH1 1PR, United Kingdom office, registered number FC008998. It is arranged and administered for you by Homeserve Membership Ltd, Cable Drive, Walsall, WS2 7BN (Registered in England no. 2770612). You will therefore have a contract with Homeserve Membership Ltd to arrange and administer the policy on behalf of the insurer, for which the cost to you is £5, and a separate contract with Inter Partner Assistance SA. The total price you pay is unaffected by these arrangements.
What if I’m not satisfied with the cover?
If the insurance policy does not provide the cover you need, you should return your Policy Summary to Freepost RLYC-LXAL-GEEH, Customer Admin Department, Homeserve, Walsall, WS2 7BN, within 42 days of the start of the period of insurance or within 42 days of the day you receive the policy documents, whichever is the later. Any premium paid will be refunded in full, providing no claim has been made.
If you cancel after this 42 day period (which includes the statutory 14 day cancellation period), your policy will cease and you will not receive a refund of any premium paid.
Annual Service Exclusions
- Separate gas heaters providing hot water
- Broken boilers
- LPG fuelled boilers and dual-purpose boilers (e.g. Aga or Rayburn)
- Fix any part of the domestic central heating system which is too difficult to access safely, or is impossible/impractical to maintain because of its position
- Service equipment that has not been installed, serviced or maintained in accordance with statutory regulations, British Standards or manufacturer’s instructions
- Carry out other remedial work as part of your Service. An unsafe boiler will be switched off and isolated, and repairs will then be carried out within your cover limits
- Descale or repair any damage caused by hard water scale deposits, or damage caused by aggressive water or sludge, resulting from corrosion
- Carry out a boiler service if parts are not available